### 1. Shipping Methods
We offer a variety of international shipping options based on the order quantity, shipment volume, weight, delivery schedule, and destination, including:
* International express services, such as DHL, FedEx, and UPS
* Air freight
* Sea freight
* Rail freight
* Freight forwarders appointed by the customer
The final shipping method will be discussed and confirmed with the customer before the order is finalized.
### 2. Shipping Cost Calculation
Shipping costs are calculated based on several factors, including:
* Total shipment weight and volume
* Package dimensions
* Destination country or region
* Selected shipping method
* Fuel surcharges and other logistics charges
* Special packaging, cargo insurance, or door-to-door delivery requirements
Any shipping cost displayed on the website or quotation is for reference only. The final shipping cost will be based on the actual weight and volume of the packed goods and the latest quotation provided by the logistics company.
### 3. Incoterms
We can offer the following commonly used Incoterms according to the customer’s requirements:
* EXW — Ex Works
* FOB — Free on Board
* CIF — Cost, Insurance and Freight
* CFR — Cost and Freight
* DAP — Delivered at Place
* DDP — Delivered Duty Paid
The applicable Incoterm, cost allocation, and responsibilities of both parties will be subject to the confirmed proforma invoice, sales contract, or purchase order.
### 4. Order Processing and Dispatch Time
In-stock products are generally prepared for shipment after payment has been received and the order has been confirmed.
The production lead time for customized products, private-label products, or bulk orders will depend on the product type, order quantity, packaging requirements, and production schedule.
Estimated transit times are as follows:
* International express: approximately 3–10 business days
* Air freight: approximately 7–15 business days
* Rail freight: approximately 15–30 business days
* Sea freight: approximately 20–50 business days
The above transit times are estimates only and do not include production time, customs clearance, public holidays, or delays caused by force majeure events.
### 5. Customs Duties and Import Charges
Unless the order is specifically shipped under DDP terms, any import duties, value-added tax, customs clearance fees, storage charges, or other destination-related costs are generally the responsibility of the buyer.
Customers are advised to consult their local customs authority or a professional customs broker before placing an order.
### 6. Shipment Tracking
After the goods have been dispatched, we will provide the customer with available shipping information, which may include:
* Tracking number
* Bill of lading number
* Flight or vessel schedule
* Contact details of the logistics provider
* Available shipment tracking updates
Please note that some sea freight, rail freight, or freight-forwarding services may not provide real-time tracking information.
### 7. Shipping Delays
Delivery times may be affected by factors including:
* Customs inspections or clearance delays
* Flight or vessel schedule changes
* Port congestion
* Severe weather
* Public holidays
* War, strikes, natural disasters, or other force majeure events
We will actively assist customers in checking and resolving shipping issues. However, we cannot guarantee an exact delivery date when delays are caused by logistics providers, customs authorities, or circumstances beyond our reasonable control.
### 8. Packaging and Cargo Insurance
We use packaging suitable for international transportation according to the characteristics of each product to reduce the risk of damage during transit.
Cargo insurance is recommended for high-value, bulk, or fragile shipments. Insurance costs, coverage, and compensation will be subject to the terms of the insurance company or logistics provider.
### 9. Damaged, Lost, or Missing Goods
Customers should inspect the outer packaging, product quantity, and condition of the goods immediately after delivery.
In the event of damaged, lost, or missing goods, please contact us within three business days after receiving the shipment and provide:
* Order number
* Photos of the outer packaging
* Photos or videos of the damaged products
* Photos of the shipping label
* Packing list
* Details of the damaged or missing quantity
We will review the case and coordinate with the logistics provider, insurance company, or relevant supplier where applicable.
### 10. Changes to Shipping Information
Customers may contact us to update the shipping address or contact information before the order is dispatched.
Once the shipment has been dispatched, address changes may result in additional charges and cannot always be completed successfully. Any return, storage, redelivery, or other costs caused by incorrect or incomplete shipping information provided by the customer will be borne by the customer.
### 11. Partial Shipments
For orders containing multiple products, customized items, or products with different lead times, partial shipment may be arranged with the customer’s approval.
Any additional shipping costs resulting from partial shipments will be confirmed with the customer before dispatch.
### 12. Shipping Policy Notice
International freight rates may change due to fuel prices, shipping routes, peak seasons, exchange rates, and market supply and demand.
We reserve the right to adjust shipping methods, estimated transit times, and freight quotations. The final shipping arrangement will be subject to the confirmed order, proforma invoice, or sales contract.